1. Order Cancellation by Customer
We understand that plans may change. If you wish to cancel your order, please note the following:
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Cancellation Before Dispatch: You can cancel your order within 24 hours of placing it, provided it has not been shipped.
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Cancellation After Dispatch: Once the order is dispatched, cancellation is not possible. However, you may refuse delivery in case of a damaged or incorrect product (see Refund & Replacement Policy).
To request a cancellation, please contact our customer support at [your email/phone] with your order details.
2. Order Cancellation by Us
We reserve the right to cancel an order in the following situations:
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Unavailability of stock.
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Incomplete or incorrect shipping details provided by the customer.
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Payment issues or suspected fraudulent transactions.
In such cases, a full refund will be processed to the original payment method.
3. Refund for Canceled Orders
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If your cancellation request is approved before dispatch, a full refund will be issued within 5-7 business days.
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If the order has already been dispatched, no refund will be provided unless the product is damaged or incorrect (as per our Refund & Replacement Policy).
4. Changes to the Policy
We reserve the right to update or modify this cancellation policy at any time. Please review this page periodically for any changes.
5. Contact Us
For any concerns regarding your order, please reach out to our customer support team at:
📞 Phone: +91 97123 65322
✉️ Email: contact@prakrutvam.com
📍 Address: Plot No:12, Survey No: 1237/12, near Sonal Petroleum, Sayla, Surendranagar, 363430, Gujarat, India.
We appreciate your understanding and thank you for being a valued customer of Shree Gayatri Foods (Prakrutvam).