Privacy Policy
Introduction
This Privacy Policy describes how SHREE GAYATRI FOODS and its affiliates (collectively “SHREE GAYATRI FOODS”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information/personal data through our website https://prakrutvam.com (hereinafter referred to as “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us. Information we may collect includes (but is not limited to): name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address.
With your consent, we may collect sensitive data such as bank account or card details, or biometric data (e.g., facial features), in accordance with applicable law(s). You may opt not to provide such information by not using specific features.
We also track behavior, preferences, and other user-submitted information in an aggregated format and collect transaction-related data across our Platform and third-party partner platforms. Third-party platforms may have separate privacy policies.
Beware of phishing scams. If anyone claiming to be SHREE GAYATRI FOODS requests confidential information like debit/credit card PIN or banking passwords, do not share and report immediately to authorities.
Usage
We use personal data to:
- Provide requested services
- Handle orders and enhance customer experience
- Resolve disputes and troubleshoot problems
- Send relevant offers and updates
- Conduct research and surveys
- Prevent fraud or misuse
Users can opt-out of marketing communications. Your access to services may be limited if permission is not granted for certain data uses.
Sharing
We may share your data with:
- Group entities and affiliates (for services and marketing)
- Third-party partners (e.g., sellers, logistics, payment gateways)
- Government or law enforcement (if legally required or in good faith)
We take necessary precautions when sharing sensitive personal data, strictly as per legal and operational requirements.
Security Precautions
We use reasonable security practices and a secure server to protect your data. However, data transmission over the internet can have risks beyond our control. Users are responsible for safeguarding login credentials.
Data Deletion and Retention
You may delete your account via the profile/settings section or by contacting us. We may delay deletion if any grievances, claims, or services are pending. After deletion, you will lose access to your account.
We retain data as long as necessary for the purpose collected or as per applicable laws. Anonymized data may be retained for analytics.
Your Rights
You may access, rectify, or update your personal data via the Platform’s user settings.
Consent
By using our Platform or providing data, you consent to its collection and processing as outlined. If you provide personal data of others, you confirm you have authorization to do so.
You may withdraw consent anytime by writing to our Grievance Officer. Mention “Withdrawal of consent for processing personal data” in the subject line. Withdrawal will apply going forward and may affect service availability.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes. Please review it periodically. Notifications of major changes may be provided as per applicable law.
Grievance Officer
Name of the Officer: Kachiya Kirtiben Rajeshbhai
Designation: Founder
Company: SHREE GAYATRI FOODS
Address: Plot No:12, Survey No: 1237/12, near Sonal Petroleum, Sayla, Surendranagar, 363430, Gujarat, India.
Phone: +91 97123 65322
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)