Refund and Cancellation Policy
This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made within 15 days of placing the order.
- Cancellation requests may not be entertained if the orders have already been communicated to the sellers/merchants listed on the Platform and they have initiated the shipping process or if the product is already out for delivery. In such cases, you may choose to reject the product at the time of delivery.
- In the event of receiving damaged or defective items, please report the issue to our customer service team. The request will be processed once the concerned seller/merchant verifies and confirms the issue. This must be reported within 15 days of receipt of the product.
- If you feel that the received product is not as displayed on the site or does not meet your expectations, you must notify our customer service within 15 days of receiving the product. The customer service team will evaluate the complaint and make an appropriate decision.
- For complaints regarding products that come with a manufacturer’s warranty, please directly contact the respective manufacturer.
- In case a refund is approved by SHREE GAYATRI FOODS, please allow 15 days for the refund process to be completed.
- Processing Your Refund
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. - If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.