eturn & Replacement Policy
Customer satisfaction is our top priority.
Please read our return and replacement policy carefully before making a purchase.
📦 Return Eligibility
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Returns are accepted only in case of damaged, defective, or incorrect items.
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To be eligible for a return, the item must be:
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Unused and in the same condition as received
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In its original packaging
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Reported within 3 days of delivery
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🔄 Replacement Policy
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If your item is found to be defective or damaged, we will replace it at no extra cost.
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Replacements are subject to stock availability.
- the replacement of the product will be replaced and delivered 5-7 business days.
📸 Required for Returns
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Please share clear photos or videos of the damaged/incorrect item and the packaging as proof.
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Send them to us via WhatsApp or email within 72 hours of receiving the product.
💸 Refunds
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Refunds are not applicable unless a replacement is not possible.
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In case of refund (if applicable), it will be processed via PhonePe within 5–7 business days.
🚫 Non-Returnable Items
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Custom-made or made-to-order products
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Items returned after 3 days
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Products damaged due to misuse or mishandling
📞 Need Help?
For any questions regarding your order or shipping, please contact us at:
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📱 Phone/WhatsApp: +91 97123 65322
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📧 Email: contact@prakrutvam.com
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🛒 Business Name: Gayatri Foods (Prakrutvam)